Service Management

Service Management software can unlock innovation in your organization. Give you the visibility, control, and automation to meet business demands. Smart systems management technologies are emerging from the labs of dozens of vendors, bringing new perspectives to this critical category of software.

The emerging technologies focus on areas including alignment with ITIL best practices, IT process automation, remote management, and total automation.

How to have information to understand the workings of your business or control to effectively manage things, minimize risk, and protect business goals. Automation to optimize your business, reduce the cost of operations and deliver new services more rapidly are critical issues.

The most known systems management systems are IBM Tivoli Framework, Microsoft Systems Management Server, HP OpenView, LANDesk, Novell ZENworks and CA Unicenter.

IBM Service Management solutions automate IT department processes for planning, justifying, and managing appropriate levels of resources needed to support business services. The focus is to ensure that systems resources such as storage, servers, applications and networks are used in an optimal fashion that aligns IT with business strategy.


SkillBase has extensive experience and skilled resources familiar with IBM Tivoli Framework for systems management.

The IBM Tivoli Framework is built on industry standards and built around best practices from ITIL (V3). With SkillBase you can leverage IBM’s renowned technologies.

SkillBase has completed over 30 engagements with various IBM Tivoli tools across the Middle East.

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