IT Process Improvement

The IT Infrastructure Library® (ITIL) has fast become the most widely accepted approach to IT service management in the world.

ITIL is a best practice framework, drawn from the public and private sectors internationally. It describes the organization of IT resources to deliver business value, and documents processes, functions and roles in IT Service Management (ITSM).

The current version of ITIL (v3) was published at the end of April 2007. This re-development provided greater focus upon the alignment of IT and business/management, through the whole planning to production lifecycle.

It introduced five new ‘core’ texts, as follows:

  1. ITIL Service Strategy
  2. ITIL Service Design
  3. ITIL Service Transition
  4. ITIL Service Operation
  5. ITIL Continual Service Improvement

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