SkillBase has been working with Ali Al-Ghanim & Sons (BMW in Kuwait) for a number of years to support the infrastructure for data management.

SkillBase consultants installed and customised one of the leading solutions in the market - the IBM Tivoli Storage Manager Product a few years ago. Since the implementation we have been involved in support and enhancements to the critical storage environment.

This storage management software from Tivoli protects from risks of data loss and helps reduce complexity, manage costs and address compliance with data retention and availability requirements.

The Solution from IBM

• Stores backup, archive, restore, compliance and disaster-recovery data in a hierarchy of offline storage
• Protects data on computers running a variety of different operating systems
• Provides storage management and data protection on hardware ranging from notebooks to mainframe computers and connected through the Internet, wide area networks, local area networks or storage area networks
• Combines Web-based storage management software, intelligent data move-and-store techniques and comprehensive policy-based automation to increase data protection and potentially decrease administration time
• Uses a progressive incremental methodology that backs up only new or changed versions of files, greatly reducing data redundancy, network bandwidth and storage pool consumption when compared to traditional methodologies based on periodic full backups 
• Works with storage hardware to exploit other data-reduction techniques such as subfile backup, client compression and device compression, so that you back up less data and save time, space and money

SkillBase has successfully deployed dozens of IBM Storage Solutions in the Middle East region and have a dedicated Team of certified consultants.

The Information Technology Infrastructure Library (ITIL) defines the organisational structure and skill requirements of an information technology organisation and a set of standard operational management procedures to allow organisations to effectively manage an IT operation and associated IT infrastructure. The operational procedures are supplier independent and apply to all items of equipment within the IT Infrastructure.

Today, more than ever, IT must tightly align with the business. IT performance is normally always tied to business performance: Every person-hour and all costs must be allocated to deliver maximum business value.

IT also must respond more quickly than ever to new and evolving business requirements. Two-year development cycles are not acceptable these days. So, alignment must be attained and maintained with agility.

Timely business alignment can be achieved with the right strategies and tools. The IT Information Library (ITIL), originally designed by the British government to codify best practices and approaches to systems management, provides some of the industry’s most important guidance for maintaining alignment.
 
ITIL v3 explicitly supports Quality Assurance (QA) strategies and the ITIL V3 Book on Continual Service Improvement (CPI) is focused on Quality.

To address the quality issue, ITIL v3 places increased emphasis on the Configuration Management System (CMS), which includes the creation and maintenance of Configuration Management Databases (CMDBs). One of the goals of the CMS with the CMDB implementation is to increase uptime by decreasing the time it takes to restore services.

The Session conducted by SkillBase was attended by senior KNPC IT management Team. SkillBase has several ITIL V3 certified resources.

EFM or Enterprise Feedback Management is the term used to describe enterprise-wide online survey software. EFM solutions focus on advanced survey design with Customer Relationship Management (CRM) integration and advanced reporting with statistical analysis, a centralized panel management and workflow process to ensure consistent survey quality.

SkillBase works closely with ConfirmIT, a leading EFM solution in the industry.