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The Information Technology Infrastructure Library (ITIL) defines the organisational structure and skill requirements of an information technology organisation and a set of standard operational management procedures to allow organisations to effectively manage an IT operation and associated IT infrastructure. The operational procedures are supplier independent and apply to all items of equipment within the IT Infrastructure.

Today, more than ever, IT must tightly align with the business. IT performance is normally always tied to business performance: Every person-hour and all costs must be allocated to deliver maximum business value.

IT also must respond more quickly than ever to new and evolving business requirements. Two-year development cycles are not acceptable these days. So, alignment must be attained and maintained with agility.

Timely business alignment can be achieved with the right strategies and tools. The IT Information Library (ITIL), originally designed by the British government to codify best practices and approaches to systems management, provides some of the industry’s most important guidance for maintaining alignment.
ITIL v3 explicitly supports Quality Assurance (QA) strategies and the ITIL V3 Book on Continual Service Improvement (CPI) is focused on Quality.

To address the quality issue, ITIL v3 places increased emphasis on the Configuration Management System (CMS), which includes the creation and maintenance of Configuration Management Databases (CMDBs). One of the goals of the CMS with the CMDB implementation is to increase uptime by decreasing the time it takes to restore services.

The Session conducted by SkillBase was attended by senior KNPC IT management Team. SkillBase has several ITIL V3 certified resources.

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EFM or Enterprise Feedback Management is the term used to describe enterprise-wide online survey software. EFM solutions focus on advanced survey design with Customer Relationship Management (CRM) integration and advanced reporting with statistical analysis, a centralized panel management and workflow process to ensure consistent survey quality.

SkillBase works closely with ConfirmIT, a leading EFM solution in the industry.

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Succession planning is critical for all large organisations enabling them to systemically identify talented employees and develop them for future higher level and broader responsibilities.

Over the past few years KPC and its subsidiaries have undertaken several good initiatives to facilitate Succession Planning. These initiatives have included identifying the right philosophy, exploring modern assessment techniques and forming teams to derive necessary efforts.

The Project deliverables included deploying and using several industry standard tools like 360 Degree Feedback, SuccessFactors etc.

360 degree feedback is a method and a tool that provides employees the opportunity to receive performance feedback from his or her supervisor and peers, reporting staff members, coworkers and customers. 360 degree feedback allows each individual to understand effectiveness as an employee, coworker, or staff member is viewed by others. The 360 degree feedback processes provide feedback that is based on behaviours that other employees can see.

SuccessFactors is the leader in on-demand Performance and Talent Management software positioned to help companies by providing integrated solutions that enable organizations to bridge strategy and execution gaps, cultivate top talent and optimize workforces, to drive business productivity and results.

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