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A best practice is simply a process or a methodology that represents the most effective way of achieving a specific objective.
Some prefer to use the term ‘good practice’ as in reality, there is hardly ever a single ‘best’ approach – and of course approaches
are constantly evolving and being updated. So another way of defining a best practice is one that has been proven to work well and
produce good results, and is therefore recommended as a model.
Information is a vital commodity. It has business value, it is critical to the efficient running of any organization.
Best Practices could be regarded as documented strategies and tactics employed by premier companies in the world.
In today’s fast-paced global marketplace, the ability to give workers ready access to the information they need for
sound decision-making has become imperative for businesses striving “Operational Excellence”.
It becomes even more important as mobile knowledge workers dominate key positions in organizations.
The sharing of practices is a critical aspect. In most organizations it is already being done to some degree.
This often begins with common practices such as instruction manuals or ‘how to’ guidelines.
The next step from there is to identify and share best practices.
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ITIL is the most widely accepted approach to IT service management in the world.
Providing a cohesive set of best practice guidance drawn from the public and private
sectors across the world.
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IT Service Management (ITSM) derives enormous benefits from a best practice approach.
Because ITSM is driven both by technology and the huge range of organizational environments
in which it operates, it is in a state of constant evolution. Best practice, based on expert
advice and input from ITIL users is both current and practical,
combining the latest thinking with sound, logical guidance.
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SkillBase Offerings
Help Organizations to:
• Understand the Best Practice philosophy and its importance
• Closely identify and replace poor practices
• Avoid reinventing the wheel
• Minimize re-work caused by use of poor methods
• Understand how they benefit by using Best Practices
• Play a part in improving business efficiency and productivity
• Understand the importance of Communities of Practice (CoP)
• Identify how best practices can be captured / recorded.
• Explain the cultural implications and challenges to best practice rollout
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